Customer service training videos from your own playbook.
Off-the-shelf libraries cover service in general. This turns your refund rules, your escalation path and the systems your agents actually use into presenter-led modules your LMS can track.
4.7 on G2, from 480+ reviews Free plan, no credit card. The demo is 30 minutes on your own support playbook.
One library, every module a support team has to run.
Same presenters, same brand kit, same SCORM export. Start with the queue that escalates most.
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Employee onboarding
Day one, in every language a new starter speaks.
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Product training
Ship the feature and the training on the same day.
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Compliance training
The annual refresh without a re-shoot, and completion in the LMS.
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Customer education
Self-serve help that scales past your support team.
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Internal communications
Announcements people actually watch to the end.
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Sales enablement
A two minute video instead of a twenty page deck.
From your refund policy to a finished module, the same afternoon.
Three steps. Nothing renders until you approve it, and drafts and previews are free.
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Drop in the rules you already enforce
The refund policy, the escalation matrix, a help centre article or a call script. Cora reads it and plans the scenes.
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Say it in your own words
Edit any line, pick the presenter your agents will believe, and add a knowledge check on the rule that gets broken most.
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Publish where training lives
Export SCORM to your LMS with completion and quiz scores, or share a link. Translate the same module for every region.
A stock library does not know your refund threshold.
Generic service videos teach tone. Nobody outside your company can teach your systems, your escalation path, or what an agent is allowed to give away.
Upload the policy. Cora drafts the scenes, the script and the knowledge checks.
- Moodle
- Cornerstone
- Docebo
- 360Learning
- TalentLMS
- Litmos
Your team edits the wording before anything renders, so the module says what your policy says. Drafts and previews are free.
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Your rules, on screen
The refund threshold and the escalation path exactly as your team enforces them.
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Completion you can report
SCORM 1.2 and 2004 straight into the LMS you already run.
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Policy moves, no re-shoot
Change the sentence. The scene re-renders with the same presenter.
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Every region, same day
100+ languages with matching voiceover, from one master project.
Every policy your team already follows, out the other side as customer service training.
One upload feeds the video, the knowledge check and the SCORM package. No agency, and no library licence to renew.
PDFs 
Slides 
Docs 
URLs 
Scripts 
Start from the policy, the macro or the help article you already run on
- PDFs Policies, SOPs and handbooks, including scanned ones.
- PowerPoint and Slides Each slide becomes a scene with its own script.
- Word and Google Docs Headings become scenes, paragraphs become narration.
- A web page or URL Point at a help article or a wiki page and get a training video of it.
- A script you approved Paste it and keep your wording exactly as signed off.
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A video you already made Translate it, or refresh only the parts that changed.
Support teams that make their own training video now.
- Sonesta 80% cut from video production costs.
- AFNB 90% less time from document to finished video.
- AmeriSave 2x more training content, same team.
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Cutting-edge AI for new hire training
The AI technology they've built into their software is truly cutting-edge and has significantly improved our new hire training program productivity.
Franklina T. HR Project Manager, DSV -
Training content that never goes obsolete
The ease of content update and cost savings are remarkable. Colossyan's AI technology and its translation capabilities have revolutionized our training processes, especially in a multi-lingual environment like ours.
Kristin B. Lecturer and Programme Developer, QAQF
A library cannot teach your escalation path.
If you want a polished film on service in general, an off-the-shelf library already has one and we would rather you used it. This is for the part no library can carry: your rules, your systems and your tone, kept current and reported in your LMS.
It does not stop at the first video.
Everything below is included in the same account, on the same library, with the same brand kit.
- Custom avatars Clone a real trainer from one short recording.
- Voices and languages 100+ languages, lip-synced delivery.
- Interactive video Click-through choices inside the training.
- SCORM export Package a module for the LMS you run.
- Screen recording Capture a system walkthrough, edit it with AI.
- Video translator Translate training you have already made.
- Templates 100+ starters for training video.
- Collaboration Comments, approvals and version control.
The questions support and L&D teams ask us first.
The general half is easy to buy: tone, listening, de-escalation basics. The half only you can supply is your refund thresholds, your escalation path, the systems agents actually click, and the exceptions your policy allows. Colossyan is for that second half, with a knowledge check so you can see who understood the rule, built from the policy document you already maintain.
There is no list Colossyan would put in your LMS as fact. The rules worth training are the ones your own team is held to: the greeting, the hold, the refund threshold, the escalation point. That is the version we help you turn into a module, in your wording, with a check at the end.
Colossyan exports SCORM 1.2 from both Colossyan Video and Colossyan Learn, and SCORM 2004 4th edition from Colossyan Video. Every export is tested against SCORM Cloud, and customers run the packages on Moodle, Cornerstone, Docebo, 360Learning, TalentLMS and Litmos. Completion, quiz scores and progress carry through. Professional includes five SCORM exports a month and Enterprise is unlimited. xAPI is on the roadmap.
Yes. The Colossyan free plan includes the creation features and needs no credit card, so you can build and preview a real training video before you talk to anyone. SCORM export starts on the Professional plan, which is the point at which an LMS is involved.
Over 100, with matching voiceover rather than subtitles alone. One master project produces every language version, so the fifth language costs the same as the second.
Nothing. Viewers are unlimited with no per-learner fee, so publishing a module to the whole workforce does not change the bill. Per-seat viewer pricing is the line item that turns a pilot into a budget problem, so it is worth asking every vendor on your shortlist.
Bring your refund policy. Leave with the module.
Book a 30 minute demo and we build a customer service module from your own policy while you watch. Or start free and try it yourself today.